End of Tenancy Cleaners Terms and Conditions

These terms and conditions set out the basis on which Endofthetenancy Cleaners provides professional cleaning services for residential and related properties. By making a booking, the customer agrees to these terms, which are intended to create a clear understanding of the scope of service, payment arrangements, cancellation rules, liability limits, and responsibilities relating to waste disposal and lawful working practices. The aim is to ensure a fair and straightforward service relationship for both parties.

End of tenancy cleaning is a specialist service designed to return a property to a clean and presentable condition at the end of a tenancy, prior to handover, inspection, or reoccupation. The service may include deep cleaning of rooms, appliances, fixtures, fittings, and other surfaces as agreed at the time of booking. Unless expressly stated otherwise, our services do not include repair work, decorating, removals, or any form of property restoration beyond cleaning.

These terms apply to all bookings made with Endofthetenancy Cleaners, whether arranged by a tenant, landlord, letting agent, or another authorised person. Where a person books on behalf of a property owner or occupier, that person confirms they have the authority to do so and that the instructions provided are accurate. Any changes to the service must be agreed in writing or by another recorded method accepted by both parties.

Booking Process

All bookings are subject to availability and confirmation. A booking request may be made by providing the property details, preferred date and time, access information, and any relevant cleaning requirements. We may request photographs, a floor plan, or additional information to assess the expected workload and confirm the service price. Where the customer provides incomplete or inaccurate information, the quoted price or planned duration may need to be adjusted.

Once a quote has been provided, it remains valid for the period stated in the quotation or, if no period is stated, for a reasonable time based on availability and scheduling conditions. A booking is not confirmed until the customer receives a confirmation notice from us. Confirmation may be subject to receipt of a deposit, full payment, or acceptance of specific conditions such as access arrangements or parking requirements. The customer is responsible for ensuring that the property will be accessible at the agreed time.

If the property is not ready for cleaning upon arrival, or if access is delayed, we may charge for waiting time, reattendance, or loss of appointment, depending on the circumstances. We reserve the right to decline or reschedule work if the premises are unsafe, excessively hazardous, or materially different from the description originally provided. End of tenancy cleaning services are carried out in a practical and professional manner, but the customer remains responsible for ensuring the property is left in a condition that allows the service to proceed.

Service Scope and Customer Responsibilities

Our cleaning work is limited to the items, rooms, and tasks agreed in the booking confirmation. Any additional areas or special requests may incur extra charges. The customer should remove personal belongings, valuables, documents, perishables, and items not intended to be cleaned before the appointment. We do not accept responsibility for cleaning inside sealed packages, locked containers, or areas that cannot be safely accessed without risk of damage or injury.

For the avoidance of doubt, our team may refuse to clean certain materials, surfaces, or items if they are fragile, unsuitable for standard cleaning methods, or likely to be damaged by normal professional cleaning practices. This includes, but is not limited to, heavily stained fabrics, defective appliances, unstable fittings, or items with pre-existing damage. The customer should notify us in advance of any known issues so that appropriate methods can be selected and realistic expectations maintained.

Where the service includes the use of customer-provided utilities, such as electricity, water, or hot water, the customer agrees to make these available in working order for the duration of the appointment. If utilities are unavailable or insufficient to complete the work, we may not be able to finish the service as planned, and an additional charge may apply if a return visit is required. We are not responsible for delays caused by utility failure or restricted access to essential facilities.

Payments

Prices are quoted based on the information provided at the time of booking and may depend on property size, condition, requested tasks, access limitations, and urgency. Unless otherwise agreed, payment terms are specified in the booking confirmation. We may require a deposit to secure the appointment, with the balance due on or before completion. In some cases, full payment may be requested in advance, particularly for high-demand slots, large properties, or one-off bookings.

All payments must be made using the approved payment methods stated at the time of booking. The customer is responsible for ensuring that payment is made in full and on time. If a payment is declined, reversed, or not received, we may suspend the service, withhold completion documentation, or charge reasonable recovery costs where permitted by law. Any discounts, promotional pricing, or special offers are offered at our discretion and may be withdrawn at any time before confirmation.

If the actual work required exceeds the original quotation because of additional rooms, heavier soiling, or undisclosed conditions, we will normally notify the customer before proceeding with extra work. The customer may then accept the revised fee or limit the service to the original scope. Invoices, where issued, should be checked promptly. Any billing queries should be raised within a reasonable time after receipt so that they can be reviewed without delay.

Cancellations, Rescheduling, and Access Issues

The customer may cancel or reschedule a booking by giving us notice in advance. The amount of notice required, and whether a fee applies, depends on the timing of the cancellation and any costs already incurred. Where notice is short, or where we have already allocated staff, transport, equipment, or materials to the job, a cancellation charge may apply. The exact charge may reflect lost time and reasonably incurred expenses.

If the customer is not present, or access is not provided at the agreed time, we may treat the appointment as a late cancellation or failed booking. In such cases, the full fee or an appropriate proportion of the fee may remain payable. We are not liable for missed appointments caused by incorrect address details, unavailable keys, security restrictions, broken locks, or any other factor outside our control. The customer should ensure that access arrangements are confirmed before the service date.

We may reschedule or cancel a booking where circumstances beyond our control prevent us from performing the service safely or on time, including severe weather, transport disruption, equipment failure, staff illness, or emergency situations. In such cases, we will aim to offer an alternative appointment. Our liability for cancellation in these circumstances is limited to the return of any amount paid for the unperformed part of the service, unless otherwise required by law. Endofthetenancy Cleaners will use reasonable efforts to minimise inconvenience, but no guarantee is made that every booked slot can be preserved in all circumstances.

Liability and Limitations

We will perform our services with reasonable care and skill. However, cleaning by its nature may involve risks where surfaces are delicate, pre-existing damage is present, or materials react unpredictably to standard cleaning products or methods. We are not responsible for damage caused by defects, hidden faults, wear and tear, or unsuitable condition of the property or its contents. The customer should inform us of any known vulnerabilities, and we may decline to treat items where risk is unacceptably high.

Where any loss or damage is caused directly by our negligence, our responsibility will be limited, to the extent permitted by law, to the reasonable cost of repair or replacement of the affected item, taking into account age, condition, and fair wear and tear. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Nothing in these terms affects your statutory rights where they apply.

We are not liable for indirect, special, or consequential losses, including loss of profit, loss of opportunity, or delay-related costs, unless such liability cannot be excluded by law. Any claims must be reported as soon as reasonably possible after the issue is discovered, with evidence provided where available. The customer must allow us a reasonable opportunity to inspect or remedy the matter before making any third-party claim or arranging unauthorised remedial work.

Waste Regulations and Disposal

In the course of an end of tenancy clean, small quantities of waste such as packaging, disposable cloths, and routine cleaning residues may be generated. We will handle such waste responsibly and in accordance with applicable environmental and waste management requirements. Unless expressly agreed in writing, our service does not include the removal of bulky waste, furniture, electrical items, hazardous substances, or landlord- or tenant-owned refuse requiring specialist disposal.

The customer is responsible for ensuring that any items requiring separate disposal are removed, sorted, or arranged through lawful channels before or after the cleaning appointment. If we agree to assist with waste handling, we may charge an additional fee and may only do so where the waste is safe, lawful, and suitable for collection. We will not transport or dispose of items that are prohibited, hazardous, contaminated, or otherwise unsuitable under applicable waste regulations.

Any waste left on site after completion of the work remains the customer’s responsibility unless we have expressly agreed otherwise. The customer must not request that we dispose of items in a manner that would breach environmental law, duty-of-care obligations, or waste carrier requirements. We reserve the right to refuse any disposal request that appears unlawful or unsafe. Compliance with relevant regulations is a shared responsibility, and the customer agrees to provide accurate information about any waste needing attention.

Complaints, Variations, and Entire Agreement

If the customer believes that part of the service has not been completed in accordance with the agreed scope, the issue should be raised promptly after the appointment so that it can be reviewed. Where appropriate, we may offer to return and inspect the concern, provided the property remains accessible and the complaint is made within a reasonable period. Our decision will be based on the booking details, the condition of the property, and the evidence available.

Any variation to these terms, including changes to scope, price, access, or timing, must be agreed by both parties and may be recorded in writing, by email, or by another reliable method. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No waiver of any right or remedy shall operate unless expressly stated and agreed.

These terms and conditions constitute the entire agreement between the customer and Endofthetenancy Cleaners in relation to the services described, unless superseded by another written agreement signed or otherwise accepted by both parties. Any previous discussions, estimates, or representations not included in the final booking confirmation do not form part of the contract unless expressly confirmed. The use of the service confirms acceptance of the latest applicable terms.

Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is based in another part of the United Kingdom, any mandatory local consumer protections that apply by law will remain unaffected to the extent required. The parties agree that the courts of the relevant jurisdiction will have authority to resolve any dispute that cannot be settled amicably.

By placing a booking with End of tenancy cleaners, the customer acknowledges that they have read, understood, and agreed to these terms and conditions. The customer also confirms that they are authorised to instruct the work, that the information supplied is accurate, and that they will cooperate reasonably to allow the service to be completed. These terms are designed to support a professional, transparent, and lawful service arrangement for all parties involved.